Now Health International and Best Doctors Insurance deal completes

Bermuda | Miami | Hong Kong – IPMI provider Now Health International today confirms that their investor, the Primary Group, has completed the transaction to acquire Best Doctors Insurance, a major medical insurance provider with distribution throughout Latin America, the Caribbean and Canada.

The combination of the two businesses will create one of the largest independent IPMI providers in the world, with 12 sales/service offices, 100,000+ members, 330+ staff and 5,000+ distribution partners.

The combined business aims to:

• Continue to deliver top-class service to our existing and prospective customers, distributors and providers, minimising business disruption as much as possible
• Deploy a common, purpose-built, technology platform enabling execution of a full ‘in-house’ 24/7 customer service offering, in multiple languages and currencies
• Broaden and deepen existing distribution access across Asia, Europe, the Middle East, Africa, Latin America, Canada and the Caribbean
• Leverage their expanded proprietary medical provider network to deliver increasing economies of scale, delivering better value for members worldwide
• Supplement their core IPMI product offerings with a range of complimentary Accident and/or Health related products over time

The business will join the ranks of the top-tier providers of world-wide IPMI solutions, with an ambitious cumulative premium target of US$1billion over the next three years.

External Announcement
About the merger English
About the merger Spanish
About the merger Portuguese

Key facts about the deal:

  • A highly complementary transaction. There is little to no overlap of either business across regions or distribution channels. There is however a lot of shared IPMI management experience of delivering service excellence to meet ever-evolving customer needs.
  • Worldwide geographic footprint. Distribution will access Asia Pacific, Central and Latin America, the Caribbean, Canada, Europe, Africa and the Middle East.
  • Common focus on service excellence. Both operations pride themselves in delivery of market-leading products and services in their respective regions. This combination will only enhance the experience for their customers, intermediaries and other stakeholders.
  • Cutting edge technology. Delivery of purpose-built, ‘single customer view’, scalable technology to deliver operational efficiencies and enable enhanced access, product features, benefits and pricing for customers and distributors.
“This combination of Now Health and Best Doctors Insurance is a significant milestone in our journey and I’m excited to take our newly enlarged IPMI platform to a new level. I’m confident I have one of the strongest and most experienced leadership teams in the industry and together we will continue to deliver great value international health insurance solutions and a high quality, differentiated customer experience.”
Martin Garcia, CEO Now Health International